The Customer Experience Management (CXM) market in Europe, Middle East, and Africa (EMEA) has experienced growth due to increased demand for outsourcing, as enterprises look to cut costs, balance risks, and overcome pandemic-induced challenges, while…

On September 9, Everest Group hosted a webinar titled, "CXO Agenda Item: Build a Talent Strategy for Today and Tomorrow." The global economy is poised for a robust recovery after the COVID-19 era; however, we are now seeing a steeply growing talent…

This Snapshot is available only to Outsourcing Excellence members. For information on membership, please contact us The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost…

The debt collections space has remained unchanged for ages, with the call-and-collect method working quite well for lenders until recently. However, with changing borrower demographics and borrowers becoming more digitally savvy, phone calls are incr…

This report is available only to GBS/SS Talent Excellence members. For information on membership, please contact us With the war for talent intensifying, multiple Global Business Services (GBS) organizations are designing future-proof skilling…