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  • 17 Sep 2021
    113 pages
    Service Provider Compendium Report
    Enterprises, especially small and midsized, are adopting Microsoft Dynamics 365 to modernize customer experience and finance & operations, enable end-to-end visibility across the supply chain, and streamline marketing & sales. Large enterprises adopt…
  • 17 Sep 2021
    15 pages
    This report is available only to GBS & Shared Services members. For information on membership, please contact us As GBS organizations evolve from being “helpers” to “shapers” to “leaders” for their parent organizations, it is vital for them to…
  • 16 Sep 2021
    103 pages
    Service Provider Compendium Report
    Evolving customer preferences, demand for digital and omnichannel experiences, and competition from FinTechs are impacting banks’ digital strategies and transformation initiatives. In Europe, regulations such as the General Data Protection Regulation…
  • 15 Sep 2021
    79 pages
    Service Provider Compendium Report
    With the move toward a digitally dominant society and the emergence of digital-native consumers, Digital Experience (DX) has become paramount. Consumers regard a real-time, comprehensive, hyper-personalized, and channel-agnostic experience as a hygie…
  • 14 Sep 2021
    The PEAK Matrix® Heatmap and Highlights are available only to Outsourcing Excellence members. For information on membership, please contact us The Heatmap and Highlights are designed to help sourcing and category managers compare their current…