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  • 24 Aug 2021
    70 pages
    Factbook and Primer
    This Factbook and Primer is available only to Outsourcing Excellence members. For information on membership, please contact us The global services market is highly dynamic and evolving rapidly, as reflected in the shifting of priorities from cost…
  • 24 Aug 2021
    14 pages
    Executive Brief
    This Executive Brief is available only to GBS/ Shared Services members. For information on membership, please contact us Technological advances at breakneck speed and rapid digital transformation across industries are fueling an aggressive demand…
  • 23 Aug 2021
    135 pages
    Service Provider Compendium
    Evolving customer preferences, demand for digital and omnichannel experiences, and competition from FinTechs are impacting banks’ digital strategies and transformation initiatives. COVID-19 has significantly accelerated enterprises’ digitalization…
  • 23 Aug 2021
    67 pages
    Market Report
    Market Vista™ report highlights the key trends and developments in the fast-evolving global offshoring and outsourcing market. The study captures the key developments across outsourcing transaction trends, health of GBS centers, location risks and…
  • 23 Aug 2021
    58 pages
    PEAK Matrix® Report
    Following the COVID-19 pandemic, businesses are increasingly expecting procurement to drive business outcomes such as risk management, innovation, working capital optimization, and spend visibility, in addition to the function’s more traditional cost…