This report is available only to Outsourcing Excellence members. For information on membership, please contact us Managing supplier performance is becoming increasingly critical as customer/user experience and service quality become priority perform…

Everest Group’s Blue Pages shows recently released research across all our Membership lines. This complimentary download is a quick way to learn more about our offerings.

The Banking, Financial Services, and Insurance (BFSI) industry is the largest employer of the offshore/nearshore Global Business Services (GBS) delivery model, employing approximately 35% of the total GBS Full Time Equivalents (FTEs) across 500+ cent…

Digital Adoption Platforms (DAPs) play a pivotal role in enabling digital transformation for organizations globally. The year 2020 was eventful for the DAP market as enterprises faced unprecedented pressure to undergo rapid changes in the digital…

Despite the pandemic, the global multi-process Finance and Accounting Outsourcing (FAO) market continued to grow at a steady rate of 5-7% in 2020. While transaction volumes and large-scale initiatives, especially in heavily impacted industries, shran…