Most banks have not been able to fulfill customer expectations in terms of delivering a superior customer experience. Banks have been inclined to treat customer experience as more of a compliance tick-in-the-box exercise than a useful tool to drive…
This Snapshot is available only to Outsourcing Excellence members. For information on membership, please contact us
The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost…
This Snapshot is available only to Outsourcing Excellence members. For information on membership, please contact us
The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost…
Property & Casualty (P&C) Insurance Third-party Administrator Services Compendium 2021 provides accurate, comprehensive, and fact-based snapshots of 11 P&C insurance TPA service providers. It offers a detailed profile of each TPA service provider –…
Core modernization is becoming a strategic mandate for L&A insurers, to enable transformation on the back of uncertainties induced by the pandemic and market stresses. L&A insurers are adopting a platforms-based approach to core modernization, by…