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  • 2 Sep 2020
    33 pages
    Enterprises have made digital adoption the bedrock of their growth strategies in recent years to optimize processes, reduce costs, and deliver better customer experience, all in the pursuit of higher revenue growth and better operational efficiencies…
  • 31 Aug 2020
    73 pages
    Market Vista™ report provides data and analysis highlighting the key trends and developments in the fast-evolving global offshoring and outsourcing market. Market Vista captures the key developments across outsourcing transaction trends, health of…
  • 28 Aug 2020
    42 pages
    Everest Group defines marketing Business Process Services (BPS) as the implementation of marketing activities – including content management (content production and customization, content marketing through emails, and social media), campaign manageme…
  • 28 Aug 2020
    69 pages
    IT roles and their definitions are evolving swiftly, driven by rapid technology advances and the need for stronger business orientation among IT teams. The expanse and nature of technical and non-technical competencies that constitute IT roles are…
  • 28 Aug 2020
    11 pages
    This Snapshot is available only to Strategic Outsourcing & Vendor Management members. For information on membership, please contact us The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in…