The US state Medicaid market is marred by legacy, monolithic Medicaid Management Information Systems (MMIS), which strain the government’s resources. Most initiatives to modernize these aging systems were accompanied by budget and timeline overruns…

The continuing COVID-19 crisis has been accompanied by considerable uncertainty and change, leaving the Banking and Financial Services (BFS) industry grappling with several challenges and no direct answers to multiple questions: How will the world…

On March 4, Everest Group hosted a webinar titled, "Key Global Services Trends for 2021 and Lessons from 2020." While 2020 was challenging on many fronts (no…we didn’t mention COVID-19!), the global services industry has shown admirable resilience…

Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of both established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy…

This Accelerator is available only to GBS & Shared Services members. For information on membership, please contact us GBS organizations need to rapidly adapt to continuous changes in the external environment in a productive and cost-efficient mann…