In 2023, insurance enterprises strengthened profitability through increased rates, better underwriting practices, and higher investment returns. Despite these gains, the Property and Casualty (P&C) insurance industry struggles to meet its cost of…

Healthcare organizations use Revenue Cycle Management (RCM) to manage the administrative and clinical functions related to processing claims, receiving payments, and generating revenue. The cycle begins with a patient scheduling an appointment and…

2024 is a vital year for Customer Experience Management (CXM), as gen AI is transforming how businesses interact with their customers. In this report, we explore gen AI’s integration within the CXM value chain, highlighting its potential to significa…

Post-COVID-19, Talent Acquisition (TA) has become a top enterprise priority, amid disruptions from economic, technical, and demographic perspectives. Gen AI has emerged as a vital focus area, prompting thorough investigation from enterprises and prov…

In 2024, Trust and Safety (T&S) continues to be a top priority for online platforms due to the proliferation of harmful content and a tightening regulatory landscape. Gen AI, while contributing to the issue by enabling the creation of such content,…