Early adopters of Salesforce services tried to effectively manage customer relationships, market targeted products, explore sales performance, and drive cost efficiencies. As the Salesforce technology landscape expanded, enterprise approach evolved…
Services procurement / SOW – Service Provider Profile Compendium 2020 provides accurate, comprehensive, and fact-based snapshots of eight SOW service providers. It offers a detailed profile of each SOW service provider, with a comprehensive picture…
In this era of digital existence, digital is no longer a tool for differentiation but a tool that enterprises must adopt to function and stay relevant. But, despite the shift, a significant proportion of enterprises have not experienced any substanti…
The COVID-19 pandemic has caused an unprecedented crisis, impacting services delivery across locations. The pandemic has exposed the lack of resiliency in global services delivery strategies across organizations. At the same time, it has driven the…
Global Business Services (GBS) organizations typically span multiple locations and, accordingly, reflect the norms and experiences of different cultures and geographies. Due to the natural evolution of multi-location organizations, it is common that…