Multi-country Payroll (MCP) solutions continue to experience steady growth despite the impact of COVID-19, with MCP solution providers making significant capability additions in terms of dynamic and modern dashboards, advanced analytics, automation,…
The PricePoint™ Q2 2020 report identifies and analyzes pricing trends for ITO and BPO deals through a comprehensive analysis of key demand- and supply-side and macroeconomic factors that impact pricing in India and the US. Additionally, the report…
Organizations are leveraging cloud-native application development techniques to improve software development and deployment cycles, deployment frequency, and the quality and relevance of software releases to enable better alignment with business obje…
Mortgage operations are among the largest submarkets within banking operations and are becoming increasingly competitive as enterprises look for newer solutions to improve capabilities, expand footprint, and gain market share. Some of the factors…
The Customer Experience Management (CXM) market in Europe, Middle East, and Africa (EMEA) has experienced steady growth over the last few years, driven by increasing adoption of digital services and emerging verticals and countries. While economic…