With the expansion of the Salesforce technology landscape, enterprises’ approach toward Salesforce has evolved from reactive relationship management to a proactive approach focused on Customer Experience (CX). Enterprises are trying to create a 360-d…
In this research, we carry out a detailed analysis of the banking industry, analyzing the forces shaping the industry’s future, especially in the light of the COVID-19 pandemic. We have highlighted the implications for key banking functions and recom…
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Everest Group regularly organizes virtual sessions in which senior executives from enterprise…
Enterprises are grappling with unprecedented challenges in the wake of the pandemic, including demand cuts, supply chain disruption, business and service continuity challenges, and cybersecurity risks, among others. The need of the hour is to identif…
Automation in business processes has been accelerating over the last several years, especially with enterprises leveraging Robotic Process Automation (RPA) to automate repetitive, transactional activities performed by employees – thereby bringing in…