The Financial Crime and Compliance (FCC) operations space is a fast-growing area within the Banking and Financial Services (BFS) industry. Banks and other financial institutions are working to meet the tightening regulatory norms and safeguard themse…

The Work at Home Agent (WAHA) Customer Experience Management (CXM) – Service Provider Compendium 2021 provides accurate, comprehensive, and fact-based snapshots of 16 major WAHA CXM service providers. It offers a detailed profile of each WAHA CXM…

This Virtual Roundtable Discussion Summary is available only to Global Business Services / Shared Services members. For information on membership, please contact us Everest Group regularly organizes virtual sessions in which senior executives from…

Traditional/legacy businesses find it difficult to adapt to changing market dynamics, evolving customer expectations, and unexpected disruptions. The COVID-19 pandemic has further highlighted these issues, and enterprises have accelerated their effor…

On March 25, Everest Group hosted a webinar titled, "Industry 4.0: Driving Manufacturing Excellence Through Cyber-Physical Convergence." Industry 4.0 — the latest phase in the industrial revolution driven by the transformation and convergence of…