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  • 15 Mar 2024
    21 pages
    Viewpoint
    Healthcare payers have long prioritized member experience, investing significantly to improve customer satisfaction. However, their approach has often been incremental, rather than transformative, leading to a notable gap between customer expectation…
  • 15 Mar 2024
    68 pages
    PEAK Matrix® Report
    Advances in technology such as generative AI and Web3, coupled with changing consumer preferences and dynamic macroeconomic conditions, have transformed the marketing landscape. As CMOs reassess their strategies, marketing service providers are also…
  • 15 Mar 2024
    46 pages
    Market Report
    In the technology talent market, the acute shortage of niche and specialized talent remains a major challenge. This, combined with the accelerated obsolescence of vital skills and increased attrition rates for emerging skills, has compelled IT servic…
  • 14 Mar 2024
    37 pages
    PEAK Matrix® Report
    As the hybrid workplace model solidifies its position as the new norm for enterprises, the demand for seamless communication and collaboration services continues to surge unabated. Enterprises strive to adapt to the ever-evolving Unified Communicatio…
  • 14 Mar 2024
    110 pages
    Provider Compendium Report
    Healthcare enterprises have made digital adoption the bedrock of their growth strategies to optimize processes, realize cost efficiencies, and improve member experiences. They are using digital services for value-based care and population health mana…