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  • 16 Apr 2025
    29 pages
    Mega Forces: AI Value Models
    Mega Forces
    With increasing complexities and rapid transformation across industries, business leaders must become adept at anticipating long-term, disruptive shifts to navigate an uncertain future confidently. Our Mega Forces framework – comprising themes includ…
  • 15 Apr 2025
    51 pages
    PriceBook H2 2024 | Customer Experience
    Benchmark Report
    Price Book is available only to Outsourcing Excellence members. For information on membership, please contact us The PriceBook is an off-the-shelf reference that can be used by strategic outsourcing and vendor management professionals and custome…
  • 15 Apr 2025
    14 pages
    Customer Experience (CX) Transformation: Moving from Cost to Outcomes with AI
    Viewpoint
    Customer Experience (CX) is fundamentally transforming as enterprises shift from managing costs to achieving measurable business outcomes. With generative AI, Large Action Models (LAMs), and advanced analytics at the core, organizations are adopting…
  • 15 Apr 2025
    58 pages
    PriceBook H2 2024 | Business Process
    Benchmark Report
    Price Book is available only to Outsourcing Excellence members. For information on membership, please contact us The PriceBook is an off-the-shelf reference that strategic outsourcing and vendor management professionals can use to support a range…
  • 15 Apr 2025
    35 pages
    Webinar Deck: Expanding Global Capability Center (GCC) Horizons: From Setup to Long-term Transformation
    Webinar
    Led by our experts Rohitashwa Aggarwal, Partner, Ravneet Kaur, Practice Director, Akshay Mathur, Vice President, and Abhishek Sharma, Managing Partner, this informative webinar will explore how enterprises can move beyond GCC establishment to drive…