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Global In-house Centers (GICs) have evolved as powerful value creators, driving innovation and catalyzing their parent enterprises’ priorities. However, rapid advancement of the enterprise’s digital agenda is transforming the GIC delivery and operati…
Insights from our research reveal that despite service providers investing heavily to enhance their capabilities, the proportion of satisfied customers has only marginally increased by two percentage points in the last two years. Service providers…
The unprecedented level of technological advancements has already started making massive inroads into the global service delivery construct. While there is no denial of the fact that redistribution of work between humans and technology will lead to…
Mortgage BPO stands out as one of the largest submarkets within banking BPO. As regulatory bodies continue to increase their oversight on mortgage activities of banks, the role played by BPO has been gaining greater significance in the mortgage lands…
The Multi-Process Human Resources Outsourcing (MPHRO) Service Provider Profile Compendium is a companion to Everest Group’s latest study, Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with PEAK Matrix™ Assessment 2019…