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Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead…
The Global Sourcing Adoption Trends reports are new additions to our flagship Market Vista™ offering. These are unique reports that cover enterprise-specific view of global sourcing adoption and maturity, specific to key sectors.
This document…
The contact center outsourcing industry has undergone a transcendental shift. It is no longer concentrating only on reducing cost for the organization, but also on helping them create differentiation in the market. One of the solutions that has helpe…
On May 9, Everest Group hosted a webinar titled, "Outsourcing Pricing: Do You Know What You Don’t Know? (Key Trends Impacting Your Agreements)."
The webinar covered major disruptions, the impact of geopolitical restrictions, and key commercial…
Challenges Being Faced by Service Providers in Application Management Contracts
The viewpoint talks about the shifting demand in the Application Management (AM) space. Despite its importance, being a major enterprise spend, AM is considered a commoditized service. In most cases, it is considered as reactive and restricted to…