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The Pressing Issues of Global Services Market reports are new additions to our flagship Market VistaTM offering. These are unique reports based on surveys that capture the pulse of the market from the service providers’ perspective.
This documen…
Contact centers are transforming to adopt a digital-first approach, as many enterprises regard CX improvement as one of their top strategic priorities. This has fundamentally transformed the CCO market, as enterprises increasingly look for service…
Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead…
Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead…
The enterprise demand profile is increasingly becoming more dynamic, and enterprises are looking to restructure their service delivery models in accordance with this growth and evolution. While service providers continue to account for a larger share…