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Our Pinnacle Model™ research identifies and details what the best—Pinnacle Enterprises™—are doing to achieve outstanding outcomes

 

 

Recently completed Pinnacle Model™ analyses:

Enterprise Robotic Process Automation (RPA) Adoption

Can a robot replace a human? In some cases, absolutely yes. And many pundits suggest we are just beginning. But where does the hype diverge from reality? And what kinds of business impacts are realistic?

LEARN HOW YOU COMPARE

 

Digital Maturity in GICs

The rise of next-generation technologies, such as mobility, analytics, cloud, automation, and other enabling technologies, offers GICs a unique opportunity to drive their enterprises’ digital agendas. Pinnacle performance doesn’t just happen, it is built by design. So what do these designs and journey’s look like?

LEARN HOW YOU COMPARE

 

Digital Transformation Readiness

Your IT organization must be ready to reinvent the enterprise through digital technology that dramatically alters their customers’ experience and their business processes. To do so requires first a reinvention of the IT organization itself.

LEARN HOW YOU COMPARE

 

To participate in upcoming Pinnacle Model analyses, please click on a topic below. As a participant, we will provide you with a 30-minute debrief of your position versus other organizations when the analysis is complete.

Accelerating Customer Experience Through an Optimized Outsourced Contact Center Delivery Model

Digitally-driven CX strategies seek more impactful engagement with customers via their contact centers. Smart utilization of a contact center outsourcing (CCO) model can accelerate the path to achieving industry-leading customer experiences. How do leading CX enterprises approach their CCO engagements to achieve these outcomes?

TAKE THE SURVEY