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Our Pinnacle Model™ research identifies and details what the best—Pinnacle Enterprises™—are doing to achieve outstanding outcomes

 

 

Recently completed Pinnacle Model™ analyses:

Enterprise Robotic Process Automation (RPA) Adoption

Can a robot replace a human? In some cases, absolutely yes. And many pundits suggest we are just beginning. But where does the hype diverge from reality? And what kinds of business impacts are realistic?

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Digital Maturity in GICs

The rise of next-generation technologies, such as mobility, analytics, cloud, automation, and other enabling technologies, offers GICs a unique opportunity to drive their enterprises’ digital agendas. Pinnacle performance doesn’t just happen, it is built by design. So what do these designs and journey’s look like?

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Digital Transformation Readiness

Your IT organization must be ready to reinvent the enterprise through digital technology that dramatically alters their customers’ experience and their business processes. To do so requires first a reinvention of the IT organization itself.

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To participate in upcoming Pinnacle Model analyses, please click on a topic below. As a participant, we will provide you with a 30-minute debrief of your position versus other organizations when the analysis is complete.

Accelerating Customer Experience Through an Optimized Outsourced Contact Center Delivery Model

Digitally-driven CX strategies seek more impactful engagement with customers via their contact centers. Smart utilization of a contact center outsourcing (CCO) model can accelerate the path to achieving industry-leading customer experiences. How do leading CX enterprises approach their CCO engagements to achieve these outcomes?

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Building GIC Talent of the Future

Talent is becoming a critical component and differentiator for GICs as enterprises embark upon their digital journeys. How are GICs stepping up to address the need to transform and create future-proof talent management models? This analysis will look at how GICs can identify, develop, and retain skills critical for future service delivery, including best practices for building agile delivery teams and enabling talent management processes, how to create the right employee experience for the future, and how the GIC can maximize the ROI on talent investments.

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IT Security

As enterprises rotate more of their business to digital models, leverage data more aggressively than before, and create more intimate engagements with customers, the security threat has moved from an IT issue to a board-level imperative to protect the firm.

TAKE THE SURVEY