Login/Register
Quick Search
List Products by:

Research Area

Enterprise Memberships

Document Type

Industry

Our Pinnacle Model™ research identifies and details what the best—Pinnacle Enterprises™—are doing to achieve outstanding outcomes

 

 

Recently completed Pinnacle Model™ analyses:

 

Data & Analytics Maturity in Shared Services/GICs

As technology adoption increases exponentially, organizations are confronted with the challenge of dealing with the proliferation of data that this technology generates. Increasingly, shared services centers or Global In-house Centers (GIC) are leading the efforts to tame data and derive insights from it. This research is aimed at identifying and understanding what Pinnacle, best-in-class, delivery centers are doing differently as they manage and use vast amounts of data – how have they built data & analytics capabilities and what business outcomes they have delivered to their organizations?

LEARN HOW YOU COMPARE

Building GIC Talent of the Future

Talent is becoming a critical component and differentiator for GICs as enterprises embark upon their digital journeys. How are GICs stepping up to address the need to transform and create future-proof talent management models? This analysis will look at how GICs can identify, develop, and retain skills critical for future service delivery, including best practices for building agile delivery teams and enabling talent management processes, how to create the right employee experience for the future, and how the GIC can maximize the ROI on talent investments.

LEARN HOW YOU COMPARE

 

Accelerating Customer Experience Through an Optimized Outsourced Contact Center Delivery Model

While most enterprises are leveraging Contact Center Outsourcing (CCO) providers to achieve their Customer Experience (CX) vison, only some enterprises have been able to build exceptional CX capabilities and derive strategic business outcomes, having partnered with their CCO service providers. Everest Group recognizes such Pinnacle Enterprises™ by assessing organizations’ CX outsourcing strategy on Everest Group’s proprietary Pinnacle Model™

LEARN HOW YOU COMPARE

 

Enterprise Robotic Process Automation (RPA) Adoption

Can a robot replace a human? In some cases, absolutely yes. And many pundits suggest we are just beginning. But where does the hype diverge from reality? And what kinds of business impacts are realistic?

LEARN HOW YOU COMPARE

 

Digital Maturity in GICs

The rise of next-generation technologies, such as mobility, analytics, cloud, automation, and other enabling technologies, offers GICs a unique opportunity to drive their enterprises’ digital agendas. Pinnacle performance doesn’t just happen, it is built by design. So what do these designs and journey’s look like?

LEARN HOW YOU COMPARE

 

Digital Transformation Readiness

Your IT organization must be ready to reinvent the enterprise through digital technology that dramatically alters their customers’ experience and their business processes. To do so requires first a reinvention of the IT organization itself.

LEARN HOW YOU COMPARE

 

To participate in upcoming Pinnacle Model analyses, please click on a topic below. As a participant, we will provide you with a 30-minute debrief of your position versus other organizations when the analysis is complete.

Contingent Workforce Management

The contingent workforce is reinventing itself with the emergence of new types of talent, different talent engagement models, and the use of next-generation digital solutions. In the face of tremendous change, what practices and technologies are yielding the best outcomes for overall contingent workforce management? In particular,

  • What spend, talent, and supplier management practices should you adopt, and what capability changes do you need to make to succeed?
  • Which innovative practices are yielding the best results?
  • How are Pinnacle Enterprises leveraging technology to achieve optimal outcomes through their contingent workforce programs?

TAKE THE SURVEY

 

Enterprise Intelligent Automation

Automation-led business transformation has been at the top of most organizations’ agendas recently, and for good reason – an effective strategy to leverage intelligent automation (robotic process automation and artificial intelligence) can build sustainable competitive advantage. How do you maximize ROI and business value from your intelligent automation investments?

TAKE THE SURVEY

 

Sourcing Innovation

The accelerating pace of change in business today makes innovation a vital competency in all functions, including procurement and sourcing. Everest Group, SIG, and SIGInnova are joining forces to explore sourcing innovation – which innovative practices and technologies are yielding the best outcomes for the procurement function and more specifically in areas such as spend management, sourcing strategy development, and supplier selection and management, among others. Join the research and see how you compare.

TAKE THE SURVEY