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State of the Market

Global Locations State of the Market 2025 – Key Trends Shaping the Landscape

Thematic Report

Pioneering the Next Wave of Customer Experience (CX) in Retail and CPG: Trends, Insights, and Winning Strategies

Viewpoint

Systems of Execution (SoE) in Customer Experience (CX): Omnichannel Customer Support Transformation

Technology Awareness Deep Dive

The Quantum Leap: Innovations Driving the Era of Fault-tolerant Quantum Computing

Thematic Report

Market Vista™: Q2 2025

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State of the Market

Digital Interaction Intelligence State of the Market 2025

Tech Vendor Spotlight

Tech Provider Spotlight: AI Agents and Copilots in Talent Acquisition

Tech Launch Perspective

AI-assisted Software Development – Review of IBM’s Project Bob Product Launch

State of the Market

GBS Data Book – 2025 

Provider Compendium

Software Product Engineering Services for Mid-market Enterprises – Provider Compendium 2025

Viewpoint

AI Agents and the Rise of SaaS 2.0

Pinnacle Model®

GCC Awards – Innovation with Impact Pinnacle Model® Analysis

Pinnacle Model®

GCC Awards – Excellence in Building Talent for the Future Pinnacle Model® Analysis

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