Talent is becoming a key imperative to deliver on enterprises’ digital transformation mandates. Business leaders have realized that talent holds the secret to their future value and success. However, despite the perceived importance of workforce plan…

In the last few years, global services delivery from Africa has experienced a significant uptick, largely driven by Africa’s emergence as the next low-cost location for small-scale Global Business Services (GBS) centers. This is driven by strong gove…

On July 23, Everest Group hosted a webinar titled, "Insourcing: New Motives and Best Practices for Success." As they plan recoveries and fortify business continuity plans, many business leaders are seeking to rebalance their sourcing model with a…

In recent years, customer experience and digitalization of products and processes have taken centerstage in the engineering services domain. Enterprises continue to invest in emerging technologies such as AI, blockchain, and 5G and combine them with…

This Snapshot is available only to Strategic Outsourcing & Vendor Management members. For information on membership, please contact us The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in…