Our unique Key Issues in Global Sourcing reports are based on annual surveys that capture the pulse of the market on major aspects of the global sourcing industry. This report presents the results of a study we conducted in October and November 2020…

The payments industry has experienced significant disruption during the last decade, accompanied by a rise in non-cash transactions. The number and diversity of organizations in the market have also grown significantly in recent years. With growing…

This report is available only to Outsourcing Excellence members. For information on membership or purchase, please contact us Customer Experience Management (CXM) includes interactions with customers (both external and internal) and involves a…

The Multi-country Payroll (MCP) solutions market is among the most competitive and fastest-growing markets in the Human Resources Outsourcing (HRO) space. The importance of MCP solutions has further increased following COVID-19, due to the increasing…

This report is available only to Outsourcing Excellence members. For information on membership or purchase, please contact us The digital workplace is a virtual version of the traditional workplace that provides personalized services and all the…