The Vendor Management System (VMS) – Provider Compendium offers a detailed and fact-based overview of VMS technology providers’ offerings and capabilities. In this compendium, we provide factual profiles for 18 VMS providers, covering their company…

The Operational Technology (OT) security landscape is rapidly evolving due to increasing cyber threats and growing industrial system connectivity. As OT security becomes more critical, the market is transitioning toward comprehensive platform-based…

Process mining drives operational excellence and facilitates enterprises’ digital transformation initiatives. It analyzes process-related information, primarily from event logs that enterprise systems (ERP, CRM, etc.) generate, offering a fact-based…

A distinctive employee value proposition (EVP) is proving to be the deciding factor in GBS and tech employers’ differentiation, particularly in a market with slowing talent demand. Our experts Rohitashwa Aggarwal, Partner, and Shivangee Kumar,…

This Snapshot is available only to Outsourcing Excellence and CX Excellence members. For information on membership, please contact us The global services market is highly dynamic and evolving at a rapid pace. This is reflected in the shift in prio…