This Snapshot is available only to Outsourcing Excellence and CX Excellence members. For information on membership, please contact us The global services market is highly dynamic and evolving rapidly. This transformation is reflected in the shift…

Industry 4.0 continues to reshape the manufacturing landscape by enabling organizations to enhance productivity, reduce costs, and improve operational visibility through digital transformation. With the rise of AI, digital twins, industrial IoT, robo…

In the current outsourcing climate, offshoring has seen a significant uptick and sourcing and vendor management leaders are speedily changing their strategies for global location selection. Designing an optimal locations mix is critical today to bala…

Everest Group’s Quarter Earnings Analysis reports deliver in-depth assessments of providers’ quarterly financial performance from a financial analyst’s perspective. They consider publicly available disclosures as well as proprietary models to offer…