For a very long time, the healthcare industry has overlooked the experience of its consumers, who are now demanding an experience similar to industries such as retail or banking. Realizing this growing need, consumer experience has become an executiv…

On July 27, Everest Group hosted a webinar titled, "HR Outsourcing’s Role in Winning the Talent War." As organizations recover and rebuild their businesses in the aftermath of the COVID-19 impact, HR leaders are at the forefront of designing people…

Capital markets firms are seeing a wave of disruption due to an increase in digital assets, the demand for self-service and personalized experiences, and threat from new competitors. They are seeking ways to adapt and innovate in the face of a low…

Application transformation is an ongoing and continuous process, in which the application’s environment and features constantly evolve based on changing business needs and technology advances. To compete in a digital world, enterprises are not only…

Between July 9 and 17, 2021, South Africa was ravaged by mass rioting and protests in its key provinces of KwaZulu-Natal and Gauteng. The unrest, which initially began as a political protest in response to the arrest of former President Jacob Zuma,…