Celonis announced new features under its process intelligence capabilities at its Celosphere 2024 event, which took place October 23-24, 2024, in Munich, Germany. This release further strengthens Celonis’s AI and process intelligence-related efforts…

Global businesses are at a unique inflection point of growth. Moving past GBS model evaluations based on outdated metrics, such as cost efficiency and operational performance, offers businesses the opportunity to drive strategic value and innovate…

Enterprises increasingly value delivering high-quality Customer Experience (CX) through adaptable, scalable, and integrated cloud-based platforms. Contact Center-as-a-Service (CCaaS) systems connect seamlessly with CRM platforms, cloud data solutions…

The Everest Group Leading 50™ Core Banking Technology Providers report ranks leading technology providers in the retail and commercial banking industry. The ranking evaluates providers based on key parameters, including revenue and customer base,…

Everest Group defines Digital Interaction Intelligence (DII) as an analytics product that offers a fact-based, technology-driven approach to understanding user interactions on various applications, particularly business applications. It captures user…