This Snapshot is available only to Outsourcing Excellence members. For information on membership, please contact us The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost…

The pandemic has led to sweeping changes in who receives care, how they access it, and how healthcare organizations (healthcare providers, payers, and community resources) come together to meet the complex and accelerated demand for care, while deali…

The RPO industry experienced a major disruption in 2020, as organizations froze hiring at the start of the pandemic. As the situation eased toward the end of the year, organizations resumed hiring and the RPO industry slowly recovered. Despite these…

On April 8, Everest Group hosted a webinar titled, "Workforce and Delivery Location Strategies: What to Aim For in 2021." Despite being a year of rough waters for most industries, global delivery locations and delivery center set-ups saw trends…

This Snapshot is available only to Outsourcing Excellence members. For information on membership, please contact us The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost…