Generative AI’s landscape is swiftly evolving, marked by frequent announcements that highlight its rapid progress. Traditionally, automation has had limited impact on creativity; however, the emergence of generative AI has shifted this paradigm, unlo…

The Banking and Financial Services (BFS) industry in APAC is rapidly transforming due to digital technology adoption, regulatory changes, and a focus on sustainability and open banking. These shifts present challenges and opportunities, prompting…

This Snapshot is available only to Outsourcing Excellence and CX Excellence members. For information on membership, please contact us Long description The global services market is highly dynamic and evolving at a rapid pace. This is reflected…

This Snapshot is available only to Outsourcing Excellence and CX Excellence members. For information on membership, please contact us   The global services market is highly dynamic and evolving at a rapid pace. This is reflected in the shift…

This report is available only to Outsourcing Excellence members. For information on membership, please contact us In today’s rapidly evolving business landscape, sourcing organizations are streamlining their processes and maximizing their efficien…