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Procurement Outsourcing (PO) BPO – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018
30 Mar 2018
Role of Artificial Intelligence (AI) and Cognitive Solutions in Delivering Customer Experience of the Future
23 Mar 2018
The Evolving Customer Experience Management (CXM) Talent Model: The Rise of the Super Agent
23 Mar 2018
The Future of Procurement in the Digital Age
6 Mar 2018
Finance & Accounting Outsourcing (FAO) Annual Report 2018
28 Dec 2017
Supply Chain Management (SCM) BPO – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018
27 Dec 2017
Webinar Deck: The Philippines is Pivoting to Deliver Customer Experience of the Future
15 Dec 2017
The Business Case for RPA and Chatbots in Contact Centers
15 Dec 2017
Finance & Accounting Outsourcing (FAO) – Service Provider Landscape with PEAK Matrix™ Assessment 2017
9 Nov 2017
Chatbots Delivering Enhanced Customer Experience: It’s Easy to Get It Wrong
13 Oct 2017
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