Procurement Outsourcing (PO) BPO – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018

30 Mar 2018
by Rajesh Ranjan, Vatsal Gupta

The PO service provider landscape is changing rapidly as providers look at enabling end-to-end transformation journeys for clients by adopting a partner-led approach. This is leading to a rapid rise of digital along with a shift in focus from cost reduction to driving business outcomes. Increasing investments and application of advanced/cognitive analytics, Robotic Process Automation (RPA), Internet of Things (IoT) and Blockchain fuel this scenario.

In this research, we analyze the PO service provider landscape across different dimensions:

  • 2018 PO PEAK Matrix and Star Performers
  • Service provider delivery capability assessment

The scope of analysis includes:

  • Third-party PO deals; it does not include shared services or Global In-house Centers (GICs)
  • Over 1,500 multi-process PO deals signed as of 2017, with a minimum of three procurement processes, over US$1 million in ACV, and a minimum contract term of three years. Typically, managed spend is greater than US$50 million
  • Coverage across 13+ PO service providers with multi-process capability, namely Accenture, Aegis, Aquanima, Capgemini, Corbus, Genpact, GEP, HCL, IBM, Infosys, TCS, Wipro, and WNS
  • Global survey and one-on-one executive-level buyer interviews to understand how organizations perceive their PO engagements


The report analyses the performance of various service providers in PO along six dimensions and includes the following:

  • 2018 PO PEAK Matrix and Star Performers
    • Everest Group classified 13+ PO service providers on Everest Group’s proprietary PEAK Matrix framework into
      • Leaders: Accenture, GEP, IBM, and Infosys
      • Major Contenders: Capgemini, Corbus, HCL, Genpact, TCS, Wipro, and WNS
      • Aspirants: Aegis and Aquanima
    • Based on YOY movement of different service providers on the PEAK Matrix, Everest Group identified five service providers as the “2018 PO Market Star Performers” – Accenture, GEP, and Genpact
  • Everest Group analysis of service providers
    • We assessed the overall PO capability of service providers by evaluating them along seven dimensions – scope, innovation & investments, delivery footprint, vision & strategy, market adoption, portfolio mix, and value delivered

Everest Group has a complimentary four-page PEAK Matrix preview document for this service provider landscape report.


Procurement Outsourcing (PO)


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