The number of organizations that are proactively investing in ESG-related initiatives, is on the rise. It is essential to recognize that ESG is no longer a niche concern but a central aspect of business strategy. ESG considerations have rapidly transcended the realm of corporate social responsibility to become a fundamental facet of contemporary business strategy. Global Business Services (GBS) leaders now find themselves at a crucial juncture, where understanding and integrating ESG principles into their operations are not merely advisable but indispensable. By prioritizing ESG, GBS leaders can navigate the complex landscape of stakeholder expectations, a key element in the long-term sustainability and success of their organizations.
In this report, we discuss key adoption trends, success factors, enablers, challenges, and best-in-class case examples based on a comprehensive survey involving 50+ global GBS organizations. It offers GBS leaders actionable insights to champion ESG initiatives within their organizations. As GBS increasingly assumes strategic importance, this report will highlights key areas where GBS organizations can add value and support an enterprise’s ESG agenda.
The global business services (GBS) model is currently facing challenges, including the need for more skilled, project-ready talent, the ability to attract and retain talent, and cost pressures. Additionally, companies are using outdated cost and perf…
