This report is available only to GBS/ Shared Services Excellence members. For information on membership, please contact us

Over several decades, GBS centers have built a strong foundation of success, leading to significant diversification across geographies, industry verticals, and functions. The centers are continuously evolving to deliver value beyond cost arbitrage and to transform into strategic partners for enterprises. This involves supporting key priorities such as digital transformation, top-line growth, and enhanced end-customer experience. In 2022-23, the GBS market grew steadily, marked by substantial growth, maturity, and value creation. With over 4,700 center setups and 2.4 million FTEs, the offshore/nearshore GBS market is continuing to flourish. In this report, we leverage Everest Group’s proprietary GBS database, the industry’s most comprehensive database on GBS centers, to provide an in-depth analysis of the state of the GBS market in 2023. 

The report is a follow-up to the GBS State of the Market Report 2023. While the previous report identified key trends, challenges, and success-driving initiatives for GBS organizations, this report provides an extensive quantitative analysis of the GBS market including adoption trends across key locations, key industries, and functions based on our analysis of more than 7,500 GBS organizations. 

Scope

• All industries
• Geography: offshore/nearshore regions

Contents

In this report, we examine:

• GBS landscape and growth trends for center setups in 2023
• GBS adoption trends across key industry verticals, locations, and functions

Membership(s)

GBS/SS