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Property and Casualty (P&C) Insurance BPO – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018
29 Mar 2018
Reinventing Usage-Based Insurance (UBI) with Telematics, Mobility, and Analytics
26 Mar 2018
Role of Artificial Intelligence (AI) and Cognitive Solutions in Delivering Customer Experience of the Future
23 Mar 2018
The Evolving Customer Experience Management (CXM) Talent Model: The Rise of the Super Agent
23 Mar 2018
U.S. Workers’ Compensation Industry: Changing Third-Party Outsourcing Models
19 Dec 2017
The Business Case for RPA and Chatbots in Contact Centers
15 Dec 2017
Life and Pensions (L&P) Insurance BPO – Service Provider Profile Compendium 2018
8 Dec 2017
L&P Insurance BPO: Move or Miss – Innovation, Execution, and Adoption of Digital Insurance
27 Nov 2017
The Evolution of Annuities Marketplace in the Digital Age
27 Oct 2017
Chatbots Delivering Enhanced Customer Experience: It’s Easy to Get It Wrong
13 Oct 2017
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