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Life and Pensions (L&P) Insurance BPO – Service Provider Profile Compendium 2018
8 Dec 2017
by
Somya Bhadola
This report provides accurate, comprehensive, and fact-based snapshots of 11 major L&P insurance BPO service providers. Each five-page service provider profile presents a comprehensive picture of that provider’s service suite, scale of operations, technology solutions, and delivery locations; along with Everest Group’s assessment of the provider. The compendium also sheds light on the global L&P insurance BPO service provider landscape covering 17 service providers – Accenture, Capgemini, Capita, Cognizant, Concentrix, DXC Technology, EXL, Genpact, Infosys, Intelenet, NIIT Technologies, NTT DATA, SE2, Syntel, TCS, Tech Mahindra, and WNS.

Content
Each service provider profile captures the following L&P insurance BPO-specific details:
- Service suite and scale of operations: Includes key leaders, service suite, FTEs, revenue, and recent developments
- Delivery locations: Includes city-level detail of key delivery locations across the world
- Capabilities and clients: Includes major engagements, revenue split by geography, FTE split by process coverage & location, and number of contracts by buyer size
- Technology solutions: Includes brief profiles of key technology solutions
- Everest Group assessment: Includes the position of the service provider on the Everest Group PEAK Matrix, market share & delivery capability assessment, and overall remarks on the capabilities of the service provider
The objective of this compendium is to provide key stakeholders a snapshot of the offerings and capabilities of the major L&P insurance BPO service providers. Specifically, the report allows for comparison of the service providers based on their areas of strengths and developments. It helps current and potential buyers of L&P insurance BPO services assess the service providers on the capabilities that they desire.
Membership(s)
Insurance - Business Process Outsourcing (BPO)
Page Count: 79
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