As we step into 2024, the global economic landscape remains uncertain. However, corporate leaders are optimistic about the year ahead, focusing on transitioning from being technology-enabled to technology-centric entities. To achieve this, they must overcome challenges such as cost, innovation, and trust, creating a competitive environment for providers to innovate and stand out.
IT stakeholders anticipate a shift in sourcing paradigms and expect clients to adopt a more structured approach to provider management. There is also optimism about the potential impact of evolving customer behavior and disruptive technologies such as generative AI, leading to substantial investments in IT services. These investments boost productivity and drive transformative changes in daily operations.
In this report, we examine the experiences of leading global enterprises in 2023 and outline their strategic priorities for 2024. The report will enable enterprises to make informed decisions, navigate through the uncertainties of the business environment, and capitalize on growth opportunities.
Scope
- Service: IT
- All industries and geographies
Contents
In this report, we:
- Examine the top business IT services challenges and business model changes that enterprises can expect in 2024
- Highlight the key themes prioritized within the IT services industry
- Provide actionable insights for providers to meet enterprise demands
Membership(s)
Artificial Intelligence (AI)
Cloud and Infrastructure Services
Cybersecurity
Data & Analytics
Digital Workplace
Life Sciences Information Technology
Healthcare Payer and Provider Information Technology
Technology Skills and Talent
IT and Digital Transformation
Outsourcing Excellence
