The application services landscape is transforming, driven by the emergence of AI-powered and data-driven solutions. This shift signifies a notable change within the industry, driven by evolving market trends and an increasing demand for innovative, industry-specific solutions. However, despite generally high levels of satisfaction, enterprises continue to face challenges in fully meeting customer needs. Small and mid-sized providers excel in client engagement and pricing, enhancing satisfaction levels.

In this report, we discuss enterprise satisfaction with small and mid-sized application service providers, highlighting strengths, areas for improvement, and the top five emerging providers. Drawing from over 110 interviews conducted between 2021 and 2023, this assessment offers insights into the evolving application services landscape and its emerging participants. By examining buyer experiences, the report provides a comprehensive perspective on small and mid-sized providers. These insights will assist enterprises to make informed decisions and forge strategic partnerships, thereby ensuring they remain competitive in an increasingly dynamic market environment.

Scope

• All industries and geographies
• Everest Group’s ongoing interactions with enterprises across Everest Group’s PEAK Matrix^® assessments in application transformation, low code and quality assurance services between 2021 and 2023

Contents

In this report, we feature 29 emerging application service providers and include:

• A comprehensive overview of enterprise perspectives on small and mid-sized application service providers capabilities
• An evaluation of enterprise satisfaction levels concerning their chosen application service providers
• An analysis of the top five emerging application service providers, demonstrating their ability to deliver exceptional value in application transformation, low code development, and quality assurance services across diverse industries and geographies

Membership(s)

Application Services