While industry-specific cloud solutions serve business-specific needs, Salesforce's focus has
shifted to a unified customer view with Einstein Analytics and Customer 360 with evolving enterprise
expectations. AI and ML integration has further boosted Salesforce’s automation, personalization,
and data analytics capabilities.
Providers are investing in scaling their industry- and generative AI-specific talent pools.
Simultaneously, they are forging dedicated partnerships with Salesforce in areas such as AI and co-
innovation and developing differentiated IP and assets to augment enterprise transformation
journeys.
In this report, we assess 24 providers featured on the Salesforce Services PEAK Matrix®
Assessment 2024 and categorize them as Leaders, Major Contenders, and Aspirants based on
their capabilities and offerings.
Scope
All industries and geographies
This assessment is based on Everest Group’s annual RFI process for calendar year
2024, interactions with leading providers, client reference checks, and ongoing analysis
of the Salesforce services market
Contents
In this report, we feature detailed assessments – including strengths and limitations – of 24
providers that focus on Salesforce services.
