Digital Interaction Intelligence (DII) improves operational efficiency, enhances employee experience, boosts workforce productivity, and accelerates organizations’ digital transformation journeys. It is a fact-based, technology-driven approach to understanding user interactions, gaining traction in various industries across geographies. In response, DII technology providers are enhancing their product capabilities and functionalities. Enterprises must select the right-fit DII technology providers that suit their needs.
This compendium provides accurate, comprehensive, and fact-based snapshots of 19 DII technology providers’ offerings and capabilities. Each provider profile includes the company overview, recent deals and announcements, market adoption and client portfolio mix, product overview and partnerships, product features and functionalities, key enhancements, and capabilities. The report will enable buyers to select the best-fit provider for their needs.
Scope
All industries and geographies
DII software products sold on license, irrespective of any ongoing business or IT process outsourcing or managed services
This report is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading DII technology providers, client reference checks, and an ongoing analysis of the DII market
Contents
In this report, we:
Examine the company and product overview
Analyze recent deals, partnerships, and announcements
Evaluate market adoption and client portfolio mix
Assess product features, functionalities, and key enhancements
Measure providers’ capabilities across PEAK Matrix® dimensions
