Process mining drives operational excellence and facilitates enterprises’ digital transformation initiatives. It analyzes process-related information, primarily from event logs that enterprise systems (ERP, CRM, etc.) generate, offering a fact-based approach to discover, monitor, and optimize as-is processes. The global process mining market is growing, with diverse applications across business functions and industries. Process mining can enhance operational efficiencies, ensure process governance and compliances, and elevate customer experiences. To support enterprise objectives, providers are launching process mining products with advanced capabilities and innovative features and functionalities. Therefore, organizations must select the right enterprise-grade process mining solution to realize their expected benefits.

This compendium provides accurate, comprehensive, and fact-based snapshots of 21 process mining technology providers’ offerings and capabilities. Each provider profile includes the company overview, recent deals and announcements, market adoption and client portfolio mix, product overview and partnerships, product features and functionalities, key enhancements, and capabilities. The report will enable buyers to select the best-fit provider for their needs.

Scope

• All industries and geographies
• Process mining software products sold on license, irrespective of any ongoing business or IT process outsourcing or managed services
• This report is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading process mining technology providers, client reference checks, and an ongoing analysis of the process mining market

Content

In this report, we:

• Examine the company and product overview
• Analyze recent deals, partnerships, and announcements
• Evaluate market adoption and client portfolio mix
• Assess product capabilities and key enhancements

Membership(s)

Service Optimization Technologies (SOT)

Sourcing and Vendor Management