In recent years, particularly after the pandemic, retail and Consumer Packaged Goods (CPG) enterprises have started investing in supply chain transformation services. The global disruption emphasized the need for a flexible and resilient supply chain. These transformation services play a vital role in optimizing operations, aligning demand and supply, improving customer experiences, and facilitating swift responses to market changes.

Following the pandemic, these services have become imperative for enterprises to navigate uncertainties, ensure business continuity, and meet evolving consumer demands. They also foster competitiveness and sustainability in an increasingly dynamic and unpredictable business environment.

In this compendium, we assess 15 providers featured on the Supply Chain Transformation Services for Retail and Consumer Packaged Goods (CPG) PEAK Matrix® 2023. Each profile offers a comprehensive picture of the provider’s service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies. The study will assist buyers in selecting the best-fit provider for their needs, while providers will be able to benchmark themselves against their peers.

Scope

• Industry: retail and CPG
• Geography: global
• The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading providers, client reference checks, and an ongoing analysis of the retail and CPG IT services market

Contents

This report features 15 provider profiles that focus on supply chain IT transformation services in the retail and CPG industry and includes:

• Providers’ key strengths and limitations
• An overview of providers’ supply chain IT transformation services business and offerings, including completed projects, allocated resources, and revenue split by services type, buyer size, and geography
• An assessment of providers’ supply chain IT transformation services case studies, delivery capabilities, domain investments, and key solutions

Membership(s)

Retail and CPG IT Services

Sourcing and Vendor Management