This Virtual Roundtable Discussion Summary is available only to GBS / Shared Services Excellence members. For information on membership, please contact us

Everest Group regularly organizes virtual sessions in which senior executives across enterprises share their experiences and opinions on hot industry topics or particularly challenging issues of the day with colleagues in other organizations. Findings from our recently released report, The Top GBS Employers™ in India, the Philippines, and Poland – 2023 revealed a noticeable decline in employer brand perception among Banking and Financial Services (BFS) GBS organizations in all three countries.

In this virtual roundtable, we explore the reasons behind the decline, identify the segments that these organizations are losing talent to, and current and future strategies for becoming a GBS employer of choice in the BFS industry.

This interactive discussion offered a unique opportunity to engage with our expert analysts and your peers. Together, we discussed strategies to maintain a positive brand image, what’s working and what’s not in organizations, and ways to enhance an organization’s employee value proposition.

The roundtable participants discussed the following questions:

• What factors impact GBS brand perception as an employer in key markets?
• What are the top employee grievances, and what are your peers doing to alleviate them?
• What initiatives do best-in-class GBS organizations deploy to enhance overall brand perception?
• What is the impact of the work model (remote/hybrid/in-office) on talent management practices and brand perception?