The year 2022 proved to be a challenging time for healthcare providers in the United States. With patient volumes still lower than pre-pandemic levels, longer average lengths of stay, talent shortages, and rising costs, almost half of the country's hospitals experienced negative margins. To address the mounting revenue pressures, healthcare providers focused on future-proofing their revenue cycle operations and turned to third-party providers to enhance and improve their revenue cycle processes.

Revenue Cycle Management (RCM) Operations Provider Compendium 2023 provides accurate, comprehensive, and fact-based snapshots of 31 providers, including their scale of operations, company overview, recent developments, key delivery locations, major clients, technological solutions, and Everest Group’s PEAK Matrix^® provider assessment. The compendium also examines the RCM operations service provider landscape.

The study will enable providers to benchmark their strengths against their competitors while RCM operations’ buyers will be able to assess the providers on their desired set of capabilities.

Scope

• Industry: healthcare Business Process Services (BPS)
• Geography: global
• The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading RCM operations service providers, client reference checks, and an ongoing analysis of the RCM operations market

Contents

In this report, we assess 31 provider profiles and include:

• Service suite and scale of operations: key leaders, services suite, FTEs, revenue, recent developments, and partnerships
• Capabilities and clients: major engagements, revenue split by geography, FTE split by process coverage and location, and revenue split by engagement model
• Key delivery locations and technology solutions
• Providers’ key strengths and limitations

Membership(s)

Healthcare Payer and Provider Business Process

Sourcing and Vendor Management