Process orchestration enables business users to design, manage, and monitor end-to-end business processes. It is gaining traction across industries and geographies due to its numerous business applications that help enterprises realize greater business value. Its benefits include improving workforce productivity, ensuring strict process governance and compliance, and enhancing customer experience. The advent of generative AI is further transforming process orchestration product capabilities, and technology providers have been quick to enhance their products’ features and functionalities to catch up with the latest AI trends and market demands. However, enterprises must select the right-fit process orchestration technology partners to achieve success.

In this report, we assess 24 leading process orchestration technology providers and evaluate their offerings and capabilities. The research will help buyers select the right-fit technology providers for their needs and enable providers to benchmark themselves against the competition.

Scope

• Process orchestration software products that are sold on license, irrespective of any ongoing business or IT process outsourcing or managed services
• All industries and geographies
• The assessment is based on Everest Group’s annual RFI process for calendar year 2023, interactions with leading process orchestration technology providers, client reference checks, and ongoing analysis of the process orchestration market

Contents

In this report, we provide:

• Company overviews
• Recent deals and announcements
• Market adoption and client portfolio mix
• Product overview and partnerships
• Product features and functionalities and key enhancements
• Capabilities across PEAK Matrix® dimensions
• Key strengths and limitations

Membership(s)

Service Optimization Technologies (SOT)

Sourcing and Vendor Management