It is imperative for businesses to keep up with the evolving digital landscape to remain competitive and resilient in the market. Organizations have realized that manual operations pose several challenges, pushing them to actively explore digital, automated, and intelligent business processes. The advent of digital technologies, including Intelligent Automation (IA), has made it possible for businesses to achieve higher efficiency and productivity levels. In the current recessionary environment, enterprises are focused on cost optimization, and IA has emerged as a key lever to achieve this objective. Recognizing the demand for such solutions, providers are pivoting quickly to a digital-powered model to serve their buyers' needs. Intelligent Process Automation (IPA) is one of the most potent digital levers that enable businesses to achieve digital transformation.

Everest Group defines IPA as intelligent automation in business processes achieved through any combination of automation technologies, including Robotic Process Automation (RPA) and cognitive/AI-based automation.

In this report, we share detailed profiles of 27 leading IPA solution providers and examine their offerings and capabilities. The study will help IPA buyers to assess solution providers based on the capabilities they seek. It will also allow solution providers to compare their offerings, capabilities, strengths, and limitations with the competition.

Scope

• IPA solutions: sourcing of IPA technology products, along with consulting, implementation, and maintenance services, but no traditional BPO services
• IPA services only: sourcing of IPA services such as consulting, implementation, and maintenance
• This report does not cover IPA technology products that are licensed independently or embedded in broader BPO deals
• All industries and geographies

Contents

This report provides a snapshot of 27 leading IPA solution providers’ offerings and capabilities. Each solution provider profile includes:

• Company overview
• Recent deals and announcements
• Solutions portfolio
• Measure of capabilities across PEAK Matrix® dimensions
• Key strengths and limitations

Membership(s)

Service Optimization Technologies (SOT)

Sourcing and Vendor Management