Property and Casualty (P&C) Insurance State of the Market 2023 – Discovering Expansion Opportunities in a Demanding Economic Environment
State of the Market Report

26 Dec 2023
by Manu Aggarwal, Suman Upardrasta, Abhi Kothari, Abhimanyu Awasthi, Dinesh Udawat, Sidhaant Nagpal

Property and Casualty (P&C) insurers have prioritized risk management, cost control, flexibility, and responsiveness. Many insurers are turning to outsourcing to optimize cost and address transformational needs in the face of challenges such as inflation, supply chain disruptions, and rising catastrophic risks impacting most insurance product lines.

P&C carriers are rapidly exploring analytics and AI use cases, prompting providers to increase their investments in technological capabilities to support these insurance enterprises. In this report, we provide a comprehensive overview of the key investment trends in the P&C insurance outsourcing market.

Scope

  • Industry: P&C insurance
  • Geography: global
  • Services: P&C insurance BPS
  • The analysis is based on Everest Group’s annual RFI process, interactions with leading P&C insurance BPS providers and buyers, and our ongoing coverage of the P&C insurance and services market

Contents

In this report, we analyze:

  • Key trends in the P&C insurance industry
  • Adoption trends in the P&C insurance BPS market
  • Characteristics of P&C insurance BPS deals
  • Evolution of BPS relationships

Membership(s)

Insurance Business Process

Sourcing and Vendor Management

 

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