Enterprises are rapidly adopting an experience-first mindset to power personalized, scalable, and sustainable growth. However, to gain a competitive advantage, they need to ensure that their efforts are not directed to customers alone. In fact, customers today prefer brands that employ the experience-first approach across customers, employees, partners, and the environment. Therefore, to remain relevant in the long run, enterprises need to implement a well-rounded experience design strategy.

There are several technology providers that enable enterprises to achieve their experience design goals, but Adobe, with its offerings across Creative, Experience, and Document cloud, is a clear leader in this space. Therefore, to assess providers’ overall experience design capabilities, Everest Group presents an in-depth analysis of their Adobe services capabilities.

In this research, we present detailed profiles of 24 providers and design agencies featured on the Adobe Services PEAK Matrix® Assessment 2022 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Each profile offers a comprehensive picture of the provider’s vision and strategy, scope of services offered, enterprise adoption, investments, partnerships, case studies, innovative solutions, as well as strengths and limitations.

Scope:

• All industries and geographies
• The study is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading Interactive Experience (IX) service providers, client reference checks, and ongoing analysis of the Adobe services market

Contents:

This report features 24 Adobe service provider profiles, each of which includes:

• A summary dashboard – market impact and vision and capability assessment
• Strengths and limitations of the provider
• A general overview of the provider’s Adobe services business – vision, scope of services offered, and adoption across enterprise segments and geographies
• Key Adobe services case studies
• An overview of the provider’s Adobe services investments, key solutions, and partnerships

Membership(s)

Interactive Experience (IX) Services

Sourcing and Vendor Management