Virtual Roundtable Discussion Deck: GBS Capabilities Powering the Insurance Enterprise of the Future
Virtual Roundtable
4 Nov 2022
This Virtual Roundtable Discussion Summary is available only to GBS / Shared Services members. For information on membership, please contact us
Everest Group regularly organizes virtual sessions in which senior executives across enterprises share their experiences and opinions with colleagues in other organizations on hot industry topics or particularly challenging issues of the day.
Insurance GBS organizations are heavily leveraging the GBS model to deliver innovative capabilities and build competencies that drive enterprise-wide change and automation. However, many are still viewed as scaled, low-cost service delivery organizations that lack integrated IT and operations abilities.
In this virtual roundtable, executives discuss the key focus areas, pain points, success factors, and investment areas for insurance GBS organizations in 2023 and beyond.
The Property and Casualty (P&C) Insurance BPS market experienced one of its highest growth rates in 2021, as the industry recovered from COVID-19 and volumes reached pre-pandemic levels. Factors such as increased cost pressures for insurance enterpri…