The Property and Casualty (P&C) Insurance BPS market experienced one of its highest growth rates in 2021, as the industry recovered from COVID-19 and volumes reached pre-pandemic levels. Factors such as increased cost pressures for insurance enterprises and the ongoing talent war spurring higher attrition drove market growth. To capitalize on the market opportunities, providers are augmenting their suite of digital levers to provide end-to-end process transformation across the P&C insurance value chain.

P&C Insurance BPS – Service Provider Compendium 2022 provides accurate, comprehensive, and fact-based snapshots of 16 P&C insurance service providers. It offers a detailed profile of each P&C insurance service provider, with a comprehensive picture of its services suite, scale of operations, recent developments and investments, technology solutions, delivery locations, and the provider’s position on the Everest Group PEAK Matrix®.

Scope

• Industry: insurance
• Geography: global
• Services: This report studies P&C insurance BPS and does not cover horizontal business processes, such as finance and accounting, human resources, procurement, and contact center

Contents

Each service provider profile provides the following details:

• P&C insurance services suite and scale of operations: key leaders, services suite, FTEs, and recent developments and investments
• P&C insurance client portfolio: major clients and recently announced contracts, P&C insurance revenue split by geography and buyer size, and FTE split by process and delivery location
• Global P&C insurance delivery locations: details of key delivery locations worldwide
• P&C insurance technology solutions: brief descriptions of key technology solutions
• Detailed assessment of P&C insurance capabilities: market success, delivery capability, and strengths and limitations

Membership(s)

Insurance Business Process

Sourcing and Vendor Management