Many organizations have adopted the global sourcing model to deliver corporate functions such as Finance & Accounting (F&A), Human Resources (HR), Source-to-Pay (S2P) in procurement, legal, marketing, real estate, and Supply Chain Management (SCM). These functions have different adoption maturity levels in Global Business Services (GBS) organizations. While F&A and HR are the oldest functions to be delivered from GBS centers, S2P and SCM processes have grown significantly over the years, with high adoption and penetration within GBS.
This report explores the various aspects of GBS delivery for HR and examines the adoption drivers, challenges, responses, and key locations leveraged for HR process delivery. It also evaluates adoption maturity across HR processes.
Scope
All industries and geographies
Contents
In this report, we study:
The S2P and SCM process map
GBS adoption and maturity across S2P and SCM services
Delivery locations
Emerging trends in S2P and SCM, and GBS setup challenges
Levers for the GBS leadership to further increase the value delivered from S2P and SCM centers
The global Supply Chain Management (SCM) BPO market reached US$2 billion in 2019, growing at approximately 17% YoY. However, the growth rate is expected to decline to 6-10% YoY during 2020-22 due to the impact of COVID-19 on major buyer segments…
