Global Business Services as the Backbone for Enterprise Procurement (S2P) and Supply Chain Management (SCM) Services
Market Report

31 Mar 2022
by Rohitashwa Aggarwal, Aditi Bansal, Meghna Rosa Thomas

Many organizations have adopted the global sourcing model to deliver corporate functions such as Finance & Accounting (F&A), Human Resources (HR), Source-to-Pay (S2P) in procurement, legal, marketing, real estate, and Supply Chain Management (SCM). These functions have different adoption maturity levels in Global Business Services (GBS) organizations. While F&A and HR are the oldest functions to be delivered from GBS centers, S2P and SCM processes have grown significantly over the years, with high adoption and penetration within GBS.
This report explores the various aspects of GBS delivery for HR and examines the adoption drivers, challenges, responses, and key locations leveraged for HR process delivery. It also evaluates adoption maturity across HR processes.

Scope

All industries and geographies

Contents

  • In this report, we study:
  • The S2P and SCM process map
  • GBS adoption and maturity across S2P and SCM services
  • Delivery locations
  • Emerging trends in S2P and SCM, and GBS setup challenges
  • Levers for the GBS leadership to further increase the value delivered from S2P and SCM centers

Membership(s)

GBS/SS

 

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