PriceBook is available only to Outsourcing Excellence members. For information on membership, please contact us
The PriceBook is an off-the-shelf reference, with internal planning and back-of-the-envelope business cases, which Strategic Outsourcing and Vendor Management professionals can use to support a range of pricing and commercials discussions with service providers. Members can also use the analyst enquiry service to clarify points, seek additional advice, and discuss other points related to the Price Book.
Scope
PriceBook H2 2022 includes:
Price benchmarks for about 65 IT, BPO, and consulting roles across 10 common onshore, nearshore, and offshore global delivery geographies
Pricing trends and their drivers over the past six months
Performance metrics and benchmarks for about 20 key metrics
Key delivery and solution metrics that impact the total cost of ownership
Contents
The PriceBook contains insights on pricing, performance, and delivery metrics for key outsourced services such as IT applications, IT infrastructure, finance & accounting, contact center, and business consulting. It also includes drivers that impact the pricing of ITO and BPO services in onshore, offshore, and nearshore delivery geographies.
The price benchmarks are normalized to best-in-class, industry-standard nomenclatures and solution considerations. Some of the delivery and solution metrics covered in the PriceBook include:
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