Introduction

Process mining plays a key role in enabling operational excellence and accelerating organizations’ digital transformation journeys by providing a fact-based approach to discovering, monitoring, and optimizing as-is processes. It is rapidly gaining traction across geographies and finding a wide range of use cases across business functions and verticals, as it can help improve operational efficiencies, ensure compliance, and enhance customer experience. Recognizing market needs, technology providers are rapidly ramping up their product capabilities, features, and functionalities. However, enterprises need to select the right-fit process mining technology partners to achieve market success.

Scope

• Process mining software products that are sold on license, irrespective of any ongoing business or IT process outsourcing or managed services
• All industries and geographies
• The assessment is based on Everest Group’s annual RFI process for the calendar year 2021, interactions with leading process mining technology providers, client reference checks, and an ongoing analysis of the process mining market

Contents

This report provides key stakeholders a snapshot of 19 leading process mining technology providers’ offerings and capabilities. It also helps technology providers to compare their offerings, capabilities, strengths, and limitations with other providers in the market.

Each technology provider profile includes the following details:

• Company overview
• Recent deals & announcements
• Market adoption & client portfolio mix
• Product overview & partnerships
• Product features & functionalities and key enhancements
• Measure of capabilities across PEAK Matrix® dimensions
• Key strengths & limitations

Membership(s)

Service Optimization Technologies (SOT)

Sourcing and Vendor Management