The Multi-process Human Resources Outsourcing (MPHRO) Service Provider Compendium 2022 is a companion to Everest Group’s MPHRO Services Provider Landscape with PEAK Matrix® Assessment, which assesses 19 leading MPHRO service providers.

This report provides comprehensive service provider profiles, each of which includes the provider’s delivery capabilities, market strategies, key organizational developments, delivery footprint, and client portfolio by services in scope, industry, and buyer size. Each profile also specifies the provider’s position on Everest Group’s PEAK Matrix®.

The report will enable buyers and potential buyers of MPHRO services to assess the providers on their desired set of capabilities, while providers will be able to benchmark their strengths and limitations against peers.

Scope

• MPHRO deals in which a minimum of three HR processes are included
• Deals in which the buyer employee size is 1,000 or more
• All geographies and industries

Contents

In this research, we analyze MPHRO service providers along the following dimensions:

• Service capability and strategy – company overview, HRO leadership, target market segment, MPHRO services suite, technology strategy, partnerships, key MPHRO-related developments, the spread of MPHRO FTEs globally
• Client portfolio – total number of clients, major MPHRO clients, recent MPHRO wins, split of deals by geography, industry, and buyer size
• Delivery locations – city-level detail of key delivery locations globally
• Sourcing considerations – service provider performance assessment and key strengths and limitations, based on the PEAK Matrix® assessment

Membership(s)

Human Resources

Sourcing and Vendor Management