The Life Sciences (LS) industry has been at the forefront of the COVID-19 response, ranging from carrying out drug trials and vaccine development to producing Personal Protective Equipment (PPE) and ventilators. There has also been a historic surge in investment in digital services such as cybersecurity, cloud migration, virtual engagement models for clinical trials and sales and marketing, and AI/ML for drug discovery. Digital transformation has become a strategic imperative for LS enterprises in a post-COVID-19 world, and they are looking for strategic partners to help them on their transformation journeys.

To support enterprises, service providers are ramping up capabilities by building industry-specific tools and accelerators and engaging in life sciences-specific partnerships and co-innovation initiatives. Everest Group’s Life Sciences ITS research program analyzes service provider capabilities and the impact on the life sciences digital services market.

In this research, we present a detailed assessment of 27 service providers featured on the Life Sciences Digital Services PEAK Matrix® 2021. Each assessment includes enterprise sourcing considerations, service provider ratings across metrics for market impact and vision and strategy, case studies, and recent developments. The assessment is based on Everest Group’s annual RFI process for the calendar year 2020, interactions with leading LS digital service providers, client reference checks, and an ongoing analysis of the LS digital services market.

Scope

We study the following service providers in this report: Accenture, Atos, Birlasoft, Capgemini, CGI, CitiusTech, Cognizant, Deloitte, DXC Technology, EPAM, Fujitsu, Genpact, HARMAN Connected Services, HCL Technologies, Hexaware, IBM, Indegene, Infostretch, Infosys, LTI, NNIT, NTT DATA, Stefanini, TCS, Tech Mahindra, Virtusa, and Wipro

Contents

This report comprises two key sections:

• Assessment of life sciences digital service providers on several capability and market success-related dimensions
• Detailed profile of each vendor, featuring case studies and recent developments

Membership(s)

Life Sciences IT Services (ITS)

Sourcing and Vendor Management