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The pandemic forced enterprises that rely on outsourcing to increase their focus on risk management and accelerate their digital transformation. This push translates into the need for newer capabilities from providers at a time when companies are looking to address their needs cost-effectively by restructuring their portfolios. In fact, in the first half of 2021, 76% of the organizations we surveyed stated that they planned to change their service provider portfolios to consolidate the supply base, while focusing on relevant niche skills.

In this Accelerator, Everest Group analyzes portfolio strategies in outsourcing, including which mix can yield the best outcome and, more specifically, types of service providers, main drivers for making portfolio changes, and strategies for 2021.

Scope

All industries and geographies

Contents

The report studies key outsourcing topics and trends for 2021, including:

• The ideal service-provider mix and how it should vary across categories
• Changes organizations are making to their supplier portfolios and what change is yielding the best results
• How enterprises are using service providers and at what scale
• Organizational strategies when selecting tier-1 vs. tier-2 providers
• Strategies for specialist providers