While global enterprises leverage different sourcing models to suit their objectives and requirements, the Global Business Services (GBS) model continues to be an integral component of the enterprise sourcing strategy. Building on their success over the last two to three decades, GBS organizations have diversified extensively and experienced growth in new verticals, such as healthcare and life sciences, and functions such as legal R&D and digital.

This research leverages Everest Group’s proprietary GBS database, the industry’s most comprehensive database on GBS centers, and studies GBS centers that provide offshore delivery of global services. It excludes shared service centers that serve domestic operations.

The report will be relevant for a broad set of stakeholders — buyers / parent organizations, service providers, GBS organizations, and industry influencers (such as investors and industry bodies).

Scope

• Industries: all
• Geography: US

Contents

In this report, we provide an in-depth analysis of the US Global Business Services (GBS) landscape and accompanying trends, including market size, growth, and distribution of GBS centers by buyer portfolio, scale, functions supported, and locations. We also share insights into emerging trends that can impact onshoring.

Membership(s)

Catalyst™

Global Business Services (GBS) and Shared Services