Global Services Market Pressing Issues in 2020: Enterprises’ Perspective
31 Jan 2020
by
Michel Janssen, Shirley Hung, Hrishi Raj Agarwalla
The Global Services Market Pressing Issues are unique reports, based on annual surveys, that capture the pulse of the market on key aspects of global sourcing industry. Everest Group interviewed senior stakeholders across enterprises in November 2019, to understand their thoughts as they underwent the planning the process for the year 2020. The findings of the survey are presented in this report.
This report highlights the enterprises’ growth sentiments, key priorities, challenges, and outlook for 2020, with a deep dive into sourcing and procurement stakeholder groups.
Scope and report contents
Revenue and headcount growth in 2019 as well as expectations for 2020
The healthcare IT services space has historically been dominated by global service providers – including the likes of horizontal players such as Accenture, Cognizant, and TCS, as well as healthcare-specific giants such as Optum. However, in the past…
