The P&C Insurance BPO – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 10 P&C insurance BPO service providers. The report enables current and potential buyers of P&C insurance services to assess providers on their areas of strength and development based on desired capabilities.
The report is divided into 10 five-page service provider profiles, which present the providers’ scale of operations, technology solutions, and delivery locations, along with Everest Group’s provider assessment. The compendium also sheds light on the global P&C insurance BPO service provider landscape.
Scope
The report evaluates 10 P&C insurance BPO service providers: Cognizant, DXC Technology, Exela Technologies, EXL, Genpact, Infosys, Mphasis, Sutherland Global Services, TCS, and WNS.
Contents
Each service provider profile captures the following P&C insurance BPO details:
Service suite and scale of operations: key leaders, service suite, FTEs, revenue, recent developments, and partnerships
Delivery locations: city-level detail of key delivery locations across the world
Capabilities and clients: major engagements, revenue split by geography, FTE split by process coverage & location, and number of contracts by buyer size
Technology solutions: brief descriptions of key technology solutions
Everest Group assessment: service provider’s position on Everest Group PEAK Matrix®, market share and delivery capability assessment, and overall evaluation of service provider capabilities
With the Property & Casualty (P&C) insurance industry emerging from the global pandemic and volumes reaching pre-COVID-19 levels, the P&C insurance Business Process Service (BPS) market achieved one of its highest growth rates in 2021. Factors such…