On January 13, Everest Group hosted a webinar titled, "5 Success-driving Actions GBS Organizations Need in 2022."

Whether you call them global business services (GBS) organizations or global in-house centers, they have earned “rockstar” status within their respective enterprises in the last couple of years by remaining resilient in the face of the pandemic.

As we move into 2022 and organizations transition back to the office, GBS/GIC organizations will need to not only maintain the momentum of delivering value-add to enterprises but also address the challenge of the talent shortage, while maintaining cost competitiveness, accelerating innovation agenda, and transitioning to a long-term hybrid working model.

Our experts uncover five actions that GBS/GIC leaders must take right now to position themselves for success in 2022 in this recorded session.

Our experts explored the following vital topics:

• Top issues and challenges for GBS/GIC leaders going into 2022
• Top 5 actions that GBS/GIC leaders should take now
• Best practices and success stories for GBS/GIC leaders heading into 2022