Webinar Deck: Scaling Intelligent Automation: Can It Solve the Talent War?
Webinar
19 Oct 2021
by
Michel Janssen, Amardeep Modi, Bharath M
On October 19, Everest Group hosted a webinar titled, "Webinar Deck: Scaling Intelligent Automation: Can It Solve the Talent War?"
A significant boost in intelligent automation (IA) adoption occurred in response to the pandemic as organizations grappled to ensure business continuity. Post-pandemic, the adoption of IA solutions has maintained a steady climb and even accelerated.
Enterprises and Global Business Services (GBS) organizations are increasingly leveraging IA solutions for areas beyond traditional delivery, for example, as a lever to address talent concerns, enhance productivity, and set up long-term strategies for business resiliency and agility.
In this webinar, our experts provided insights around the adoption trends and impacts of IA and answered questions, including:
How has the adoption of IA progressed since the onset of the pandemic?
How are Centers of Excellence (CoE) operating models evolving to meet the increased demand?
How are automation solutions being leveraged to address talent and productivity concerns?
What are the emerging talent models for successful IA programs?
What are the areas, beyond delivery, where IA solutions are having the maximum impact?
Like most industries around the world, BPS was hit hard by the COVID-19 crisis at the start of 2020. The industry’s initial response to the unprecedented disruption was marked by concerns around supply-side constraints impacting the fulfillment of…