In the fast-paced and competitive Consumer Packaged Goods (CPG) and retail industry, organizations face numerous challenges stemming from evolving consumer preferences, dynamic supply chains, and the constant need to optimize costs. Global Business Services (GBS) is emerging as a vital capability to improve agility, accelerate transformation, and build future capabilities for CPG and retail organizations.

In this report, Everest Group partnered with Sourcing Change to understand the adoption of the GBS model among leading CPG and retail organizations. This comprehensive study will help GBS leaders uncover several strategic and operational aspects of GBS in the CPG/retail industry spanning operating models, maturity levels, scope of work, location strategies, the outsourcing landscape, and the associated challenges and opportunities.

Scope

• This report is based on findings from a comprehensive 35-question survey and multiple one-on-one interviews
• The survey participants include leaders from prominent CPG and retail organizations, spanning various geographies, GBS sizes, age groups, and maturity levels
• The study covers insights from 34 global organizations and focusses on understanding the adoption of the GBS model within the CPG/retail industry

Contents

In this report, we:

• Examine 12 significant key takeaways regarding the GBS landscape within the CPG/retail industry
• Assess the essential factors influencing the GBS model adoption across CPG and retail organizations, including their operating models, resourcing strategies, delivery models, scope of work, and location strategies
• Provide leadership insights on measuring the value of GBS, the challenges associated with GBS model implementation, the essential success factors for GBS model growth, and the future prospects of GBS in the CPG/retail sector

Membership(s)

GBS/SS