Everest Group defines Intelligent Process Automation (IPA) as intelligent automation in business processes achieved through any combination of automation technologies, including Robotic Process Automation (RPA) and cognitive/AI-based automation. It is one of the most potent digital levers enabling digital transformation for organizations globally, which are facing unprecedented pressure to reduce costs, optimize operations, and increase business resilience due to the ongoing COVID-19 crisis.
This research provides IPA buyers and solution providers a detailed view of the market and analyzes it across dimensions including market overview and adoption trends, solution characteristics, services characteristics, IPA solution provider landscape, and outlook for 2021-22.
Scope
The scope of this report includes:
All industries and geographies
IPA services only: sourcing of IPA services such as consulting, implementation, and maintenance
IPA solutions: sourcing of IPA technology products, along with consulting, implementation, and maintenance services, but no traditional BPO services
This report does not cover IPA technology products that are licensed independently or embedded within broader BPO deals.
It is becoming increasingly important for organizations to evolve into digital-first businesses to remain resilient and competitive, especially after the pandemic. One of the most powerful digital levers enabling enterprise transformation journeys…
