It is becoming increasingly important for organizations to evolve into digital-first businesses to remain resilient and competitive, especially after the pandemic. One of the most powerful digital levers enabling enterprise transformation journeys is Intelligent Process Automation (IPA), or intelligent automation in business processes that enterprises can achieve through any combination of automation technologies, including Robotic Process Automation (RPA) and cognitive/AI-based automation.
The IPA market has been continuously growing due to enhanced technological capabilities, innovative solutions, growing demand, and higher adoption. As intelligent automation continues to revolutionize and impact businesses at scale, it heralds a new era of business process innovation.
This research provides IPA buyers and solution providers a detailed view of the market and analyzes it across dimensions including adoption trends, solution characteristics, services characteristics, solution provider landscape, challenges, best practices, and outlook for 2022-23.
Scope
- IPA solutions: sourcing of IPA technology products, along with consulting, implementation, and maintenance services, but not traditional BPO services
- IPA services only: sourcing of IPA services such as consulting, implementation, and maintenance
- This report does not cover IPA technology products that are licensed independently or embedded within broader BPO deals
- All industries and geographies
Contents
In this report, we share:
- IPA market overview
- Adoption trends by industry, business function, geography, and buyer size
- Solution characteristics
- Services characteristics
- IPA solution provider landscape
- Challenges, best practices, and future outlook
Membership(s)
Service Optimization Technologies (SOT)
Sourcing and Vendor Management
