Everest Group’s Customer Experience Management (CXM) in the Americas – Service Provider Compendium 2022 provides accurate, comprehensive, and fact-based snapshots of 37 CXM service providers in the Americas. It offers detailed profiles of each CXM service provider, with a comprehensive picture of its scale of operations, digital solutions, and delivery locations. Each profile also specifies the provider’s position on Everest Group’s PEAK Matrix^® and offers an insightful analysis of its capabilities. The compendium will enable providers to benchmark their capabilities against their peers, while buyers of CXM in the Americas will be able to assess the providers based on the desired set of capabilities.

Scope

Industries: all

Geography: Americas

Contents

In this research, we analyze CXM service providers across the following dimensions:

• Services suite and scale of operations: key leaders, FTEs, revenue, recent developments, proprietary solutions, and partnerships
• Delivery locations: details of key delivery locations worldwide
• Capabilities and client details: major engagements and revenue by geography, industry, and buyer size
• Everest Group assessment: the provider’s position on Everest Group’s PEAK Matrix^®, market share, and delivery capabilities

Membership(s)

Customer Experience Management (CXM) Services, including Contact Center Outsourcing

Sourcing and Vendor Management