The pandemic has accelerated the pace of digital transformation, particularly the adoption of the cloud, hybrid environments, and other emerging technologies. It has also increased cyberattacks and exposed loopholes in enterprise cybersecurity, with security teams working hard to safeguard access to enterprise infrastructure for the distributed workforce. Not only has the pandemic amplified the already existing enterprise challenges of alerts overload, cybersecurity talent shortage, and the lack of threat management capabilities, it has also revealed the inability of enterprises to manage and thwart the ever-growing attacks.

To address the need, Managed Security Services (MSS) providers have gained traction because of their ability to provide agility, scale, cost savings, and resiliency. Enterprises are partnering with these providers for intelligence-led threat hunting and detection, orchestration and automation of alerts underpinned by modular, platform-led operations, reduced incident response times, and cyber forensics.

In this research, we present detailed assessments of 28 service providers featured on the IT Managed Security Services (MSS) PEAK Matrix®. Each profile offers a comprehensive picture of the IT MSS provider’s vision and strategy, scope of services offered, innovation and investments, delivery capabilities, and strengths and limitations.

Scope:

• The assessment is based on Everest Group’s annual RFI process considering investments made until December 2020, interactions with leading IT managed security service providers, client reference checks, and an ongoing analysis of the IT managed security services market
• All industries and geographies

Contents:

This report features 28 IT MSS provider profiles, each of which includes:

Membership(s)

Cloud and Infrastructure Services

Sourcing and Vendor Management